Customer Care Training

Most organisations can achieve great benefits by improving the customer service skills of their front-line staff. This can include culture shifting, a company-wide programme designed to ensure that all staff are customer-focused.

It might cover communication, from telephone answering to how receptionists and support staff cope with customer visits, to how sales staff handle themselves in front of clients.

Quadrant also provides specific training on telephone techniques and how to handle complaints. We provide practical guidance and tips which relate directly to the work of your staff and the needs of your customers.

We offer coaching in:-

• Customer care on the telephone
• Customer care in person
• Ambassador skills for engineers
• Internal customer care training
• Effective complaint handling
• Dealing with difficult situations
• Communication and rapport building skills